How do I view the live webcasts and on-demand video?
A web browser with the Adobe Flash Player installed or an HTML5-capable mobile device (such as an iPhone/iPad or Android device) is required to view the video content. The Adobe Flash Player is a free download:
• Download now
What is the optimal web browser to use?
With Flash installed, the video content can be viewed in any modern web browser. Firefox is recommended for Windows-based users, while Firefox and Safari are recommended for Mac-based users.
How do I test my web browser to be sure it meets the viewing requirements?
To check your Flash installation, please visit the Adobe Flash Player test page. You will see an animated block near the top of the screen along with version information if Flash is correctly installed.
What type of web connection do I need to view the live webcasts?
The live webcast will be streaming at approximately 600-800 kbps. So, a high-speed connection (DSL or cable modem with minimum download speed of 1-2 mbps) is required. A 56K, dial-up modem will not be able to receive the video successfully.
I am using a wireless connection, will I be able to view the webcasts?
This is dependent upon various factors, primarily the strength of your wireless network and the number of users accessing the network. For instance, if you are sharing a wireless connection with several other users, your ability to view the broadcast will likely be affected. The transmission of live multimedia data is intensive, so any instability in your connection to the internet could result in choppy video, audio or other problems. Since the performance of wireless networks is often inconsistent, a wired connection is recommended for optimal performance.
What if the webcast isn't working?
Please visit the troubleshooting section or the support area for contact information.